Is delivery free?

Yes! We offer free shipping on all orders, with no minimum purchase.

What are the delivery times?

Our average delivery times are 7 to 15 working days , depending on the products and your place of residence.

We collaborate with international partners to offer you unique items.

Can I track my order?

Yes, a tracking number is sent to you by email as soon as your order is shipped.

It takes 3 to 5 days after ordering for tracking to be active.

Where are the products shipped from?

Our products are shipped from our international partners with whom we collaborate via our logistics platform.

Why did I only receive part of my order?

To ensure optimal delivery times, some items may be shipped separately. Don't worry, the rest will arrive quickly!

Can I change or cancel my order?

Yes, but only within 12 hours of your order .

After this time, your order is already being processed. Contact us quickly at hello@tsugina.com if necessary.

Can I return an item?

We accept returns within 14 days of receipt .

Items must be in their original condition, unworn, unwashed.

👉 Contact us to initiate a return procedure.

An item arrived damaged, what should I do?

We're sorry! Contact us with a photo at hello@tsugina.com , we'll arrange for an exchange or refund.

How can I contact you?

By email at hello@tsugina.com .

Our team responds within 48 working hours .

Are my payments secure?

Absolutely. All transactions are encrypted and secured through Shopify and our payment providers.

Will I receive an invoice?

An order confirmation with details is sent by email. You can request an invoice at any time.